a pleasure meeting you and your assistant today. The repair
to my Bosch dishwasher went much quicker than I expected and
everything was well explained to me, for that I am grateful.
I appreciate your timely response to my call, your explanations
and general all around great customer service. I would not
hesitate to use you again or recommend you to my friends.
Bonny Doon, CA
wanted to tell you how pleased I am with the recent work you
completed on our Dishwasher. As you no doubt remember, this
was a difficult case: we had repeated problems getting the
correct parts from the supplier. I was particularly pleased
that I was able to delegate the issue to you, let you track
it and work it with the same diligence that I would have exercised,
and bring it to a speedy and satisfactory conclusion. Follow
up of this kind is rare in the appliance repair field. You
will be our first choice in the future for all our appliance
repair needs and we are passing out your cards to our friends.
~Service for PROFIT~
to thank you again for your excellent service fixing our refrigerator.
We waited a week after other people were called, to no avail.
Then, in order to help us, you came the next day. To add another
surprise, you even called us the next day to be sure all was
working well. I wish there were more people like you.
recommend Mike Katz of Cool Kat Appliance Repair.
freezer developed a defrosting problem and threatened to flood
our kitchen, Mike was out to our house in under an hour, replaced
the thermostat and cleaned up not only his own work debris,
but the considerable amount of water that had accumulated
underneath the refrigerator. When the bill came, we literally
couldn't believe our eyes on how inexpensive the work was.
Mike also took note of the refrigerator's water filter and
offered to drop by a replacement as ours was rather seriously
out of date. He did this the very next day (saving me an hour's
trip downtown) and at far less than I would have paid at the
appliance store. When our refrigerator again developed a similar
problem a few months down the line, Mike was at my house within
half an hour, replaced a different-but-related part and didn't
charge me a red cent.
courteous, cheerful, professional and always cleans up any
mess he makes. I feel safe as a woman alone during the day,
having Mike in my home and my husband and I are both ecstatic
about the quality of work he provides. I highly recommend
Mike and Cool Kat Appliance - you can't afford NOT to hire
this man for your appliance repair needs!
Energy Psychologist & LifeCoach, Saratoga, CA
like your website. Perhaps you can help us.
in a mobile home that's 20-some years old, but I don't know
if this is the original oven. It's a Gaffers & Sattler gas
range with pilot lights. The burners work fine, but the oven
won't light, even though the pilot is lit. I've done a bit
of Googling and have established that it might be a dirty
pilot assembly, a faulty thermocouple or thermostat, or a
bad safety valve.
you think? Is it worth your coming out to look at it, or should
we simply bite the bullet and get a new one? My partner is
a full-time student, so we're interested in spending as little
you for the inquiry, your oven is most likely 20+ years
old, and your Googling seems correct, as if the pilot is
staying lit, then the safety valve or thermostat are generally
at fault. The price of either unit will most likely be in
the $60 to $120. price range, and if the required part is
no longer available from the manufacturer, then in the case
of the thermostat only) may be able to be rebuilt. Some
"after market" companies may also still have the parts available.
My service charge to come out and test the stove is $40.00,
and then my labor rate is $60. per hour. Either part should
not take longer than 20 to 40 min. to install, so the repair
guesstimate is in the $150 - $200 area.
I will be available for appointments on Tues. or Wed of
this is a free standing, 30" range...then replacing it with
a new one may be your best option, as gas ranges are starting
in the $300's, and even some seen on line for less. Most
of the new ranges will be pilotless ignition, so much safer
and more energy efficient.
let me know if I may be of assistance.
for your honesty! I'm saving your info for future reference,
but we'll pass on the repair approach and shop for a new oven
instead. How refreshing to do this kind of business through
July 2004, 11:55 AM
I moved in, the little cup in my dishwasher that's supposed
to spring open halfway through the cycle to release detergent
has been broken.
things I saw online indicated that all I needed to do was
purchase a replacement, but I'd been procrastinating. Then
I got a renewal notice from the appliance-insurance company.
sure how I ended up with appliance insurance; I apparently
signed up for it sometime during the house-buying process,
though I have no memory of doing so. Anyway, it's time to
renew, and my first thought was "Why should I renew? I have
no use for this," but my second thought was "I wonder if they
handle dishwasher repairs."
So I called
'em, and found out that they do handle dishwashers; also refrigerators
(even though I didn't have the fridge when I first signed
up for the insurance), ovens, microwaves, etc. Not washers
or dryers, though; you have to pay extra for that. But they
also claim to handle plumbing and electrical/wiring issues.
Someone later pointed out to me that that probably means issues
related to appliances—dishwasher-related plumbing issues,
but maybe not a stopped-up toilet. Not sure; must ask for
rate, I told them about the dishwasher, and a day or two later
I got a call from an appliance repair guy. He left a message,
and I flaked on returning the call. A few days later, he called
again, and we arranged a time for him to come by.
out to be Mike Katz of Cool Kat Appliance Repair. He was friendly
and entertaining and knowledgeable; he took off the inside
of the front door of the dishwasher, messed around with some
stuff, and put it back together, and lo and behold, the broken
springy-cup-thing now works!
proceeded to tell me that GE dishwashers (like mine) have
a design flaw: there's a trap at the bottom, underneath a
plastic casing held down by screws, where debris collects.
Anything larger than, say, a fingertip (I hope you're taking
the fingertips off your plates before washing them) ends up
there, instead of being washed out the drain. Furthermore,
the trap area is right over where the water sprays out, so
the water that's being used to clean your dishes is first
going through all the debris left over from previous washings.
He showed me the underside of the plastic casing (which only
had some mildew-looking dark patches; he said he's seen some
cases where it's covered with thick green mold), and then
he dug out half a dozen melted bits of plastic bags, and an
olive pit, and a plastic bread-bag clip thingy, and some bits
of broken glass, and other assorted detritus.
for dishwasher owners to clean that area out themselves, but
it requires a screwdriver and it's hard to reach even after
you take the plastic cover off. And apparently GE doesn't
tell customers they need to do this regularly.
is probably about 15 years old, but apparently more recent
GE models have the same problem.
thing he mentioned that I'd never heard before, but that makes
sense: he noted that the dishwasher starts out by using whatever
water is in the pipes, which may be lukewarm or cold. So if
you run the hot water in the sink before running the dishwasher,
that increases the percentage of the dishwasher's water that's